Privacyverklaring

1 Wie wij zijn

Pikidoo is een service voor familiebeheer van taken en beloningen, geëxploiteerd door Pikidoo ("wij", "ons", "onze"). Onze service stelt ouders in staat huishoudelijke taken en regels aan te maken, beloningen toe te kennen aan kinderen, voltooiingen bij te houden en zakgeldbetalingen te beheren — alles via een web- en mobiele applicatie.

Dit Privacybeleid legt uit welke persoonsgegevens we verzamelen wanneer u Pikidoo gebruikt, waarom we ze verzamelen, hoe we ze beschermen en welke rechten u hierover heeft op grond van de EU-Algemene verordening gegevensbescherming (AVG) en andere toepasselijke wetgeving.

2 Gegevens die we verzamelen

Account data (parents / guardians)

• Name and email address — collected at registration
• Encrypted password — stored as a secure hash; we never see your plain-text password
• Family name and a unique family code you choose
• Preferred language and currency
• Subscription plan information (linked to your Stripe customer record)

Child profile data

• First name (or nickname) — provided by the parent
• Avatar icon and colour — chosen by the child or parent
• Optional: birth year (used only to display age-appropriate content)
• Hashed PIN — children authenticate with a 4-digit PIN; we store only the hash
• Wallet balance — the in-app reward balance calculated from approved tasks

Task and activity data

• Task names, reward amounts, icons, and group assignments created by parents
• Task completion records: which child, which task, date, and approval status
• Payout records: amounts paid, dates, and associated children

Technical data

• Server-side logs (IP address, request path, timestamp) — retained for 30 days for security and debugging
• No browser cookies are set by the Pikidoo application itself

Payment data

Subscription payments are processed by Stripe, Inc. We never store your full card number, CVV, or bank details. Stripe shares with us only a customer reference ID and subscription status. Stripe's privacy policy applies to payment data: stripe.com/privacy.

3 Hoe we uw gegevens gebruiken

• Provide the service — authenticate users, store and display tasks, calculate balances, process payouts
• Manage subscriptions — apply the correct plan limits, handle upgrades, downgrades, and cancellations via Stripe
• Communicate with you — send transactional emails (account creation, password reset, subscription receipts)
• Improve Pikidoo — analyse aggregate, anonymised usage patterns to prioritise features
• Ensure security — detect and prevent fraudulent or abusive access
• Comply with law — retain records required by applicable financial and tax regulations

We do not use your data for advertising, sell it to third parties, or use it to build marketing profiles.

4 Rechtsgrondslag (AVG)

For users in the European Economic Area (EEA) and United Kingdom, our legal bases are:

• Contract performance (Art. 6(1)(b)) — processing necessary to deliver the service you signed up for
• Legitimate interests (Art. 6(1)(f)) — security logging and aggregate service improvement
• Legal obligation (Art. 6(1)(c)) — retaining financial records as required by law
• Consent (Art. 6(1)(a)) — for optional analytics cookies, where applicable

For child profile data we rely on parental consent — the parent or guardian who creates the account is responsible for providing that consent on behalf of the children added to the family.

5 Privacy van kinderen

Pikidoo is designed to be used by parents on behalf of their children. Children do not register themselves — a parent or guardian creates and manages all child profiles. This means:

• We collect only the minimum data needed for a child profile (name, avatar, PIN hash, balance)
• Children's data is never shared with advertisers or third-party analytics providers
• Child profiles do not have email addresses or direct marketing contact
• Children's task history and balances are visible only to the family
• Parents may delete any child profile at any time, which permanently removes all associated data

We comply with the GDPR provisions on children's data (Art. 8) and, for US users, COPPA. If you believe we have inadvertently collected data from a child without appropriate parental consent, please contact us immediately at privacy@pikidoo.app.

6 Gegevens delen en verwerkers

We share data only with the following trusted processors, all bound by data processing agreements:

We do not sell personal data. We do not share data with law enforcement except where legally compelled.

7 Cookies en tracking

This marketing website (pikidoo.app)

• Essential: A cookie_consent entry in your browser's localStorage remembers your cookie preference.
• Third-party: Google Fonts (loaded from fonts.googleapis.com) may set its own cookies or log your IP to serve font files.
• Analytics: We do not currently use any analytics cookies or tracking pixels on this website.

The Pikidoo app

• The app stores your authentication token in the browser's localStorage — this is a technical necessity, not a tracking cookie.
• No third-party tracking or advertising cookies are used inside the app.

8 Gegevensbewaring

• Active accounts: Data is retained for as long as your account is active.
• After account deletion: All personal data is permanently deleted within 30 days, except where required by law (typically 7 years for financial records — anonymised where possible).
• Child profiles: Deleted immediately and permanently when removed by a parent, or when the parent account is deleted.
• Server logs: Automatically purged after 30 days.
• Backups: Encrypted backups are retained for up to 90 days before being overwritten.

9 Uw rechten

Under the GDPR (and equivalent laws in the UK and other jurisdictions) you have the following rights:

To exercise any of these rights, email us at privacy@pikidoo.app. We will respond within 30 days. We may ask you to verify your identity before acting on the request.

10 Beveiliging

• All data is transmitted over TLS (HTTPS)
• Passwords are hashed using a strong, salted algorithm — plain-text passwords are never stored
• Child PINs are stored as secure hashes
• Database access is restricted to application servers over private networking
• Encrypted backups are stored separately from production data
• Access to production systems is restricted to authorised personnel using multi-factor authentication

If you discover a potential security vulnerability, please report it responsibly to security@pikidoo.app rather than disclosing it publicly.

11 Wijzigingen in dit beleid

We may update this Privacy Policy from time to time. When we make material changes, we will notify active users by email at least 14 days before the changes take effect. The "Last updated" date at the top of this page always reflects the most recent revision. Continued use of Pikidoo after changes take effect constitutes acceptance of the updated policy.

12 Contact

If you are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority. A list of EU supervisory authorities is available at edpb.europa.eu.