Pikidoo es un servicio de gestión de tareas y recompensas familiares operado por Pikidoo ("nosotros", "nuestro"). Nuestro servicio permite a los padres crear tareas domésticas y reglas, asignar recompensas a los hijos, hacer seguimiento de las tareas completadas y gestionar los pagos de la paga — todo ello a través de una aplicación web y móvil.
Esta Política de privacidad explica qué datos personales recopilamos cuando usas Pikidoo, por qué los recopilamos, cómo los protegemos y qué derechos tienes sobre ellos bajo el Reglamento General de Protección de Datos (RGPD) de la UE y otras leyes aplicables.
Contacto del responsable del tratamiento Para cualquier consulta relacionada con la privacidad, envíanos un correo a privacy@pikidoo.app.
2 Datos que recopilamos
Account data (parents / guardians)
Name and email address — collected at registration
Encrypted password — stored as a secure hash; we never see your plain-text password
Family name and a unique family code you choose
Preferred language and currency
Subscription plan information (linked to your Stripe customer record)
Child profile data
First name (or nickname) — provided by the parent
Avatar icon and colour — chosen by the child or parent
Optional: birth year (used only to display age-appropriate content)
Hashed PIN — children authenticate with a 4-digit PIN; we store only the hash
Wallet balance — the in-app reward balance calculated from approved tasks
Task and activity data
Task names, reward amounts, icons, and group assignments created by parents
Task completion records: which child, which task, date, and approval status
Payout records: amounts paid, dates, and associated children
Technical data
Server-side logs (IP address, request path, timestamp) — retained for 30 days for security and debugging
No browser cookies are set by the Pikidoo application itself
Payment data
Subscription payments are processed by Stripe, Inc. We never store your full card number, CVV, or bank details. Stripe shares with us only a customer reference ID and subscription status. Stripe's privacy policy applies to payment data: stripe.com/privacy.
3 Cómo usamos tus datos
Provide the service — authenticate users, store and display tasks, calculate balances, process payouts
Manage subscriptions — apply the correct plan limits, handle upgrades, downgrades, and cancellations via Stripe
Communicate with you — send transactional emails (account creation, password reset, subscription receipts)
Improve Pikidoo — analyse aggregate, anonymised usage patterns to prioritise features
Ensure security — detect and prevent fraudulent or abusive access
Comply with law — retain records required by applicable financial and tax regulations
We do not use your data for advertising, sell it to third parties, or use it to build marketing profiles.
4 Base legal (RGPD)
For users in the European Economic Area (EEA) and United Kingdom, our legal bases are:
Contract performance (Art. 6(1)(b)) — processing necessary to deliver the service you signed up for
Legitimate interests (Art. 6(1)(f)) — security logging and aggregate service improvement
Legal obligation (Art. 6(1)(c)) — retaining financial records as required by law
Consent (Art. 6(1)(a)) — for optional analytics cookies, where applicable
For child profile data we rely on parental consent — the parent or guardian who creates the account is responsible for providing that consent on behalf of the children added to the family.
5 Privacidad de los niños
Special protections for children's data
Pikidoo is designed to be used by parents on behalf of their children. Children do not register themselves — a parent or guardian creates and manages all child profiles. This means:
We collect only the minimum data needed for a child profile (name, avatar, PIN hash, balance)
Children's data is never shared with advertisers or third-party analytics providers
Child profiles do not have email addresses or direct marketing contact
Children's task history and balances are visible only to the family
Parents may delete any child profile at any time, which permanently removes all associated data
We comply with the GDPR provisions on children's data (Art. 8) and, for US users, COPPA. If you believe we have inadvertently collected data from a child without appropriate parental consent, please contact us immediately at privacy@pikidoo.app.
6 Compartición de datos y encargados del tratamiento
We share data only with the following trusted processors, all bound by data processing agreements:
We do not sell personal data. We do not share data with law enforcement except where legally compelled.
7 Cookies y rastreo
This marketing website (pikidoo.app)
Essential: A cookie_consent entry in your browser's localStorage remembers your cookie preference.
Third-party: Google Fonts (loaded from fonts.googleapis.com) may set its own cookies or log your IP to serve font files.
Analytics: We do not currently use any analytics cookies or tracking pixels on this website.
The Pikidoo app
The app stores your authentication token in the browser's localStorage — this is a technical necessity, not a tracking cookie.
No third-party tracking or advertising cookies are used inside the app.
You can review or change your cookie preference at any time using the
button.
8 Retención de datos
Active accounts: Data is retained for as long as your account is active.
After account deletion: All personal data is permanently deleted within 30 days, except where required by law (typically 7 years for financial records — anonymised where possible).
Child profiles: Deleted immediately and permanently when removed by a parent, or when the parent account is deleted.
Server logs: Automatically purged after 30 days.
Backups: Encrypted backups are retained for up to 90 days before being overwritten.
9 Tus derechos
Under the GDPR (and equivalent laws in the UK and other jurisdictions) you have the following rights:
Derecho de accesoSolicita una copia de todos los datos personales que tenemos sobre ti.
Derecho de rectificaciónPídenos que corrijamos datos inexactos o incompletos.
Derecho de supresiónSolicita la eliminación de tus datos ("derecho al olvido").
Derecho de limitaciónPídenos que pausemos el tratamiento mientras se resuelve una disputa.
Portabilidad de datosRecibe tus datos en un formato legible por máquina.
Derecho de oposiciónOponte al tratamiento basado en nuestros intereses legítimos.
Retirar el consentimientoRetira el consentimiento para cookies en cualquier momento.
Presentar una reclamaciónPresenta una reclamación ante tu autoridad de protección de datos.
To exercise any of these rights, email us at privacy@pikidoo.app. We will respond within 30 days. We may ask you to verify your identity before acting on the request.
10 Seguridad
All data is transmitted over TLS (HTTPS)
Passwords are hashed using a strong, salted algorithm — plain-text passwords are never stored
Child PINs are stored as secure hashes
Database access is restricted to application servers over private networking
Encrypted backups are stored separately from production data
Access to production systems is restricted to authorised personnel using multi-factor authentication
If you discover a potential security vulnerability, please report it responsibly to security@pikidoo.app rather than disclosing it publicly.
11 Cambios en esta política
We may update this Privacy Policy from time to time. When we make material changes, we will notify active users by email at least 14 days before the changes take effect. The "Last updated" date at the top of this page always reflects the most recent revision. Continued use of Pikidoo after changes take effect constitutes acceptance of the updated policy.
If you are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority. A list of EU supervisory authorities is available at edpb.europa.eu.
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